Office of Human Resource Management

The Office of Student Financial Aid is looking to recruit Student Services Coordinator II (Financial Aid Counselor). Working as a member of a professional team to process student financial aid applications and explain financial aid policies and processes to students, parents, and other constituents.  Responsible for general financial aid duties including, but not limited to, counseling students through the financial aid application process, determining eligibility in accordance with State and Federal regulations, electronic processing functions, and other customer service duties.  Provides support as needed to meet the goals and objectives of the Office of Enrollment Management. 

Duties and Responsibilities for Entry into Position:

• Consult with Director and/or Associate Director(s) when issues require further review to consider options that will effectively and satisfactory meet customer needs within University policy.
• Conduct individual counseling sessions for students and/ or parents either by appointment, phone, or walk-ins.
• Review and make written decisions on cases such as SAP, Independency Appeals and Change of Circumstance, etc.
• Represent the office in outreach events.
• Award financial aid according to program regulations (may include LIFE, HOPE, Loans, FAFSA awarding, Work Study, R2T4, over awards, Electronic Funds Transfers, Scholarships).
• Responsible for reconciling program processes for functional unit (may include LIFE, HOPE, Loans, Pell awarding, Work Study, R2T4, Over awards, Electronic Funds Transfers, Scholarships).
• Work with campus partners to coordinate the tracking, awarding, and disbursing of internal scholarship funds.
• Counsel students and parents regarding all aspects of financial services operations, methods, and policies and procedures to ensure complete, accurate, and timely financing of student educational expenses.
• Provides consumer information related to program responsibilities and presents information to prospective students in person and at orientation sessions.
• Certify applications for loans and external scholarships.
• Review aid applications for accuracy and verify application information with supporting documentation.
• Responsible for staying abreast of Financial Aid Policies and Procedures. Working within functional units to continuously improve processes in the office.
• Assist with Banner System testing. Alerting management to anomalies before system goes live.

Minimum Requirements for Entry into Position:

Bachelor’s degree is required for this position.

Preferred Requirements for Entry into Position:

Three years of financial aid experience is preferred.